Monitors display live views for Duke University Hospitals’ rooftop helipad and ambulance bay. A large digital map shows real-time location of our ground and air vehicles. Real-time weather information streams in through a satellite feed.
Our communications center is staffed by highly trained, communications specialists who constantly monitor and process all of this information.
Working in 12-hour shifts, they are responsible for:
- Determining the most appropriate mode of transport to be deployed for the patient
- Mobilizing the transport teams
- Coordinating with first responders (EMS personnel) for helicopter scene calls and identifying the nearest and safest landing zone
- Continuously monitoring weather conditions and relaying updates to the pilots
Our patients and families typically remember only their Duke Life Flight medical team; however, their lives depend just as much on our communications specialists working 24 hours a day, seven days a week behind the scenes.